Privacy Policy

Last updated: July 4, 2025

1. Information We Collect

When you interact with Elevate Co, we may collect the following types of personal information:
- Your full name
- Email address
- Phone number (if provided)
- The content of your inquiry or message
- Booking details for coaching sessions
- Payment information (processed securely via third-party providers like Stripe)
- Anonymous usage data (e.g., cookies, analytics)

2. How We Use Your Information

We collect and use your information to:
- Respond to inquiries and provide customer support
- Facilitate coach-client matching and scheduling
- Process payments securely
- Send relevant updates (if you've opted in)
- Improve the performance and user experience of our platform

We only collect what is necessary and use it in ways aligned with our values of trust, transparency, and intentional growth.

3. Data Retention

We retain personal information only as long as needed to fulfill the purposes described above, unless a longer retention period is required by law. You can request deletion of your data at any time.

4. Disclosure of Your Information

We do not sell or rent your personal information. We may share limited data with:
- Third-party service providers (e.g., Stripe, Calendly, Google Workspace) strictly for operational purposes
- Legal authorities when required by law (e.g., court order or threat of harm)

All coaches on our platform are independent service providers and responsible for the data they collect directly from clients.

5. Security

We take reasonable measures to protect your personal information from unauthorized access, loss, or misuse. While no system can guarantee complete security, we follow industry best practices and work only with reputable third-party providers.

6. Your Rights & Choices

You have the right to:
- Request access to your personal information
- Correct inaccuracies
- Request deletion of your information
- Withdraw consent for communication at any time

To exercise any of these rights, email us at hello@elevateco.net

7. Cookies & Analytics

Our website may use cookies and analytics tools to enhance your experience. You can adjust cookie preferences through your browser settings.

8. Changes to this Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted here with a revised “Last Updated” date. We encourage you to review it regularly.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact us:

📧 hello@elevateco.net
🌐 www.elevateco.net
📍 Our principle office is located in Vancouver, BC, Canada. We acknowledge this is the traditional, unceded territory of the Coast Salish Peoples.